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Need Help? Call (519) 971-7595

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FAQ For Clients:

  • How do I know if I am eligible to stay at the shelter?

    Call us at 519 971 7595 to discuss eligibility requirements


  • Can I bring my pet with me?

    You may not bring a pet to stay within the shelter with you, however we work with the Humane Society to provide safe temporary free boarding to your pet provided they have available space


  • I am a single man with dependent children. Am I eligible as a family to access shelter services?

    Yes. Any family is eligible to access shelter services. Please call to speak with one of our intake staff to discuss


  • How long can I stay?

    Our goal is to assist you in securing housing. During your stay, you will work with a case manager who will assist you in getting to view housing, securing documents, etc.


  • What can I expect when I come into the shelter?

    You will work with our intake staff who will privately discuss your situation and ask you a series of questions in order to determine how best we can work with you to assist you in getting safely and securely housed as soon as possible. This process can take approximately one hour. You will then be shown to your room and around the house so that you're comfortable with the rules and set up of the house. You will have access to food, clothing, shower and basic needs as soon as you arrive.


  • Is the shelter a secured building?

    Yes. All entrances and the surrounding space is monitored by camera and you must be buzzed into the building by staff to enter.

FAQ For the Community

  • How can I help?

    There are so many ways we count on the support of the community to do our work.
    Financial donations can be made through our website: DONATE

    In-kind donation needs are updated via our site and social media:  Facebook Icon   Twitter Icon


  • How can I volunteer?

    We love volunteers! Please contact our volunteer coordinator at volunteer@welcomecentreshelter.com to find out more information


  • How are you funded?

    Our primary source of funding is through the Consolidated Homelessness Prevention Initiative (CHPI)